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Course Communication and Support

Contact Points for Frequently Asked Questions

The table below summarizes common areas of concern, along with recommended ways for addressing these issues:

Question	Communication
Course Content/ Assignments /General questions regarding the course	Post questions in the QA Discussion forum, Teaching Assistant(s) and/or faculty will address your questions within 24 hours.
Questions about grades, personal issues, and program	Send email to pwcsupport@northeastern.edu and relevant staff will address your questions within 48 business hours.
Technical questions about Canvas platform (cannot see Canvas content, file submission issues, etc. )	To access 24-hour support, click on the Help icon in the Canvas menu (the menu in black and red) on the far left-hand of any Canvas screen.

Communication Channels

This course offers three official communication channels for students: Course Announcements, Discussion Forum, and Program Email. Utilizing these official channels ensures a standardized and efficient communication process, fostering clarity and organization.

Course Announcements

Course announcements can be found on the Canvas Announcements page. Stay informed by regularly checking the Announcements page for updates. Depending on your notification settings, students may also receive email alerts for new announcements. The welcome message provides an overview of course details, including materials, assignments, live sessions, and communication.

Discussions (Q&A Forum)

Use the Discussion forum for general course-related questions/comments but refrain from sharing quiz or exam answers. Faculty/Teaching Assistants monitor forums, and student queries will be addressed by relevant support staff. Students are encouraged to help each other. Some courses have a tagging feature for specific questions, but immediate responses aren't guaranteed. Expect a 12 to 24-hour response time.

Program Email

Any program-related questions or personal questions, such as inquiries about grades should be sent to pwcsupport@northeastern.edu. Queries will be directed to the appropriate support staff and addressed within 48 hours.

Communication Guidelines

By adhering to the following guidelines in all communication channels, we contribute to a positive and collaborative learning environment for all participants.

Respectful Interaction: Maintain a respectful and courteous tone in all communications with peers, faculty, and support staff.
Use Official Communication Channels: For effective and timely communication, please always use official channels. Refrain from using MS Teams chat and personal email addresses for course communication.
Patience in Responses: Please select the appropriate channel, considering the nature of your query and response times. In certain cases, support staff may need to consult various resources to gather an appropriate answer, which increases response time.

Course Team Roles & Responsibilities

There are many people who will support you throughout your time at Northeastern. Within this course you will have a faculty member, Teaching Assistants (TAs), and a Success Manager. Below is a brief description of the role each will play in your course experience.

Faculty

Instructs both the synchronous and asynchronous portions of the course.
Serves as your primary contact for content and the professional application of knowledge, as well as addressing questions about project requirements and deliverables.

Teaching Assistants (TAs)

Assists with instructional responsibilities.
Helps with grading by the direction provided by the faculty.
Answers student queries in the Discussion Forum.
Answers queries coming to the program email related to their areas of responsibility.
Supports Faculty Connect and Faculty Office Hours which are led by the faculty.
Holds TA Office Hours to help students with assignment-related questions and other course-related concerns.

Success Manager

Focuses on student success.
Helps you access the resources you need to be successful both inside and outside of your course at Northeastern.